FAQs

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Changes to orders can be requested up to one business day (24 hours) after order is placed. Contact us here with your order ID and desired changes.

As long as your order has not shipped, Yes. However, please note that you will be charged a 20% restocking fee.

Unfortunately we cannot accept returned plants.

We always welcome suggestions from our customers regarding plants and or items they would like us to carry. The proviso however is that a request does not guarantee that the item will be carried.

 

We accept Mastercard and Visa debit or credit cards. You may also pay by bank transfer and upload your proof of payment.

Your order is processed within 24 hours. We schedule courier pick-ups from The Potscapes Shoppe on Mondays and Wednesdays. Most orders will arrive within 3-4 days after shipping.

Plant sizing is based on the diameter of the nursery pot (2″, 2.5″, 3.5″, 4″ etc.), not the plant itself. Plants may be slightly larger or smaller than the pot they are grown in. We do our best to ship plants as similar to those pictured as possible.  Please keep in mind that all plants are unique from one to the next, and display color, shape, and growth variation based on environment, time of year, and other contributing factors.

We will gladly offer replacement or refund if your plants arrive broken/ dead. Please contact us immediately or at the latest within 3 days of the plant’s arrival. Photos of the damage are required. We’ll always try our best to accommodate you

 

While we do sell houseplants and landscaping plants, succulents make up a significant portion of our plants.

 

The most important thing to remember is that your succulents were in a dark box. Therefore, they will need to acclimate to the light before getting exposed to full direct sun. Keep them in bright shade or filtered sun for at least a few days before exposing them to direct sun.

 

When you get your new plant leave it in the container it came in. You should definitely give it a few days or even weeks to acclimate to your home before transferring it to a different planter. The only time it is recommended to repot right away is if the potting mix the plant is planted in is retaining too much water

Both, just ensure that wherever they are placed they are getting just the right amount of sunlight.

 

Yes. A pot that is too big or too small can affect your plant’s health because succulents’ roots are generally fragile. These roots can easily get damaged in the wrong sized pot. If the pot is too small your plant will not get enough nutrients from the soil to thrive. The roots are also affected in a too small pot, constricted roots affects your plant’s growth. However, a pot that is too large has a lot of soil that will retain a lot of moisture, which is not good. So what is the “just right“ size? 10% is the answer. Ten percent wider and deeper than your plant. 

There are plenty of pots to choose from: terracotta, plastic, ceramic, plastic, metal, wood, stone, or sometimes even biodegradable material. The best pots for succulents are made from terracotta or ceramic. Both of these materials are breathable, which encourages proper water drainage and air circulation.

 

Besides being chosen to match your décor or style, the perfect pot should match the plant’s physical characteristics. Succulents with upright growing styles, such as aloe, look nice in tall pots. Low-growing varieties, such as Echeveria, look great in short pots. And let’s not forget the trailers like String of Pearls. Planting trailing succulents in hanging planters or shallow pots will look great and the plants will do well.
Whatever you choose drainage holes are a must!

The best soil for succulents should hold enough water to allow the roots to absorb it. But it should also dry out quickly so roots don’t rot. In other words, a well-draining soil. As a start, to get a really good succulent potting mix that won’t stay too wet, you can start with store- bought cactus mix and add extra pumice, sharp sand, grit, or perlite to help drainage. All of these can be found at our local garden centers.

 

This normally happens when succulents are grown in the shade or they are indoors and don’t get enough bright light. This doesn’t mean that they are not healthy. They will grow and reproduce happily. But they will only show their true colors if grown in in adequate amounts of very bright light.

 

Only water when the soil is completely dry and not necessarily on a schedule. When you do water SOAK IT. Wet the soil directly using a long spout watering can or squeeze bottle to completely soak the soil until water runs out of the drainage holes. If you have a saucer under your pot, make sure you empty the extra moisture because too much retained wetness will cause root rot.

 

There are more than 60 different plant families that contain succulents with hundreds of species.

Cacti are succulents. In fact, ALL cacti are succulents but not all succulents are cacti.

 

Succulents need at least four to six hours of sunlight to thrive and grow properly

There is no one answer for this question. It depends on the succulent type as different varieties of succulents grow at different rates. Some slow growers include Haworthias some Crassulas. Whereas Echeverias and Aloes are among those considered medium growers. The fast growers are found in the sedums and kalanchoes. Regardless of the type of succulent, the size and growth rate depends on climate, soil type, watering,
and fertilization.

Succulents are quite resilient but can be affected by pests and diseases, particularly when grown indoors or kept too wet. The usual pests and diseases are mealybugs, aphids, gray mold (Botrytis), or fungus gnats. To prevent these be sure to Keep plants in locations with enough sunlight and airflow for soil to fully dry; Use pots with drainage holes; Water deeply and only when the soil is completely dry. Also
important is to water the soil directly or gently shake droplets from leaves after watering.

Succulents have a natural wax coating on their leaves, called FARINA.  It can sometimes look white and powdery. This coating both seals in water to reduce loss from evapotranspiration and helps reduce sunburn.

 

A healthy, tall succulents tend to look full whereas stretched succulents have large gaps of stem and downturned leaves. This stretching is due to etiolation, because it is not getting enough light. Succulents respond to light shortages by stretching to reach more sunlight. To fix this, improve light conditions: move the plant outdoors or keep it closer to a sunny window, or even using a dedicated grow light on it. Stretching is irreversible. To get back a compact form of your succulent, you can prune and repot it.

 

Yes. But sparingly: it should be diluted to half dosage. If using a liquid fertilizer, apply it to the soil around the plant, not directly to the plant. When using solid fertilizers, mix them into the top layer of soil